QUALITY POLICY

The Management believes that the Business Organisation and Management model prescribed by the UNI EN ISO 9001 standard is the appropriate strategic tool for governing and ensuring the right growth and development of the Company.


The aims or objectives of the quality management system are to:

  • Creating value through the prevention and mitigation of potential risks and the establishment of effective rules for process management
  • Ensuring compliance of the service provided through the implementation of a shared and effective system of rules for service delivery.
  • Ensuring the satisfaction of key stakeholders (customers, partners, employees and management)

In order to achieve the above objectives, the Management undertakes to:

  • provide the necessary resources so that all personnel can operate in full compliance with the rules and requirements defined in the Quality Management System
  • appoint an internal resource as Quality Management System Manager to promote and coordinate the implementation and maintenance of the system
  • measure the adequacy, compliance and effectiveness of the Quality Management System through internal audits
  • define measurable service objectives for monitoring the progress of non-quality of service
  • define measurable process objectives for monitoring the effectiveness of process management
  • define measurable objectives relating to customer, employee, staff and management satisfaction
  • define strategic objectives to ensure management control of governance and company performance
  • implement improvement plans to mitigate risks and capitalise on opportunities identified during context assessment and stakeholder analysis
  • apply the requirements set forth in applicable and binding laws and regulations
  • determine what impact the organisation has on climate change issues. In this regard, in the document Context and Stakeholder Analysis, we express how we can contribute to mitigating this phenomenon by involving all internal and external stakeholders.

In order to pursue the above objectives, staff are required to:

  • actively participate in the analysis and evaluation activities required by the system
  • operate according to the rules defined in the system's prescriptive documents
  • ensure the creation of the records required and provided for by the system
  • pursue the numerical targets set out in the Corporate Indicators document

Policy issue date: 18/03/2025; Policy confirmation date: 18/03/2025; Massimo Foroni